Thank you for visiting and shopping at Surehair.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If for any reason there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All our shipping rates are based and calculated on a per item flat fee.
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within Canada.
Shipment to P.O. boxes or AE address
Surehair.com ships to addresses within Canada, Canadian Territories and AE addresses.
Customs, Duties and Taxes
Surehair International is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Surehair International is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Canada.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.